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ANANAS24: an Application Notably Administering Notices, Assets and Service PL · EN · DESee the demo
Be one sharp pineapple.

Software for repair shops. From check-in at the counter to payment at handover.

Phone, laptop, coffee machine or drill, whatever you repair. ANANAS checks in the device with photos and the customer’s signature, sends the quote for approval, tracks the parcel, takes the payment and records it in the till. And the customer checks what is happening with their device themselves, so they don’t call you every two days ;)

See the demo Pricing from €29 per location per month excl. VAT
Repairs dashboard with the program menu: repair search, Today at the service point with the team and their repairs, money (till today, revenue and net profit this month) and work tiles – sample data

Meet the crew in shades.

Every part of ANANAS has its own name, so everyone in the office knows what you mean: “send it through PACT”, “the client has it in JUICE”, “ping me on MIX”.

ANANAS24
IT Service Management
PACT
Estimates & Technical Reports
JUICE
Client Portal
MIX
Team Chat
DROP
Online Repair Request
PULP
Device Check-In
SYRUP
Cash Register

Sounds familiar?

“Photos? Somewhere on Mark’s phone.”At pickup the customer says that scratch wasn’t there. There is a photo from check-in… only nobody knows where.
“Hello, so what about my coffee machine?”The fifth call like this today, and your hands are inside a casing.
“I never agreed to that amount.”You agreed the quote over the phone, and at pickup everyone remembers a different amount.
“Whose is this?”The device has been on the shelf for two months. Nobody called, nobody picked it up, nobody remembers.
“Turnover is fine, but somehow there’s less money.”How much is left from a repair after parts and the technician’s hours? Nobody worked it out, there was never time.
“So how much is my bonus?”The bonus is worked out in Excel at the end of the month, and until the last day the technician doesn’t know if they are even on track for it.
ANANAS has a specific answer to each of these situations.See how ↓
PULP · DEVICE CHECK-IN

Device check-in with photos and the customer’s signature.

The customer is standing at the counter, so the program doesn’t make you fill in twenty fields. The customer and a fault description are enough, the rest is suggestions. After saving you scan the QR code with your phone, take photos of the device, and the customer signs with a finger on the same phone. Photos and signature are on the card before the customer leaves the shop.

Customer recognised by phone number.You type in the customer’s phone number and ANANAS says “we already have this number”. No duplicates in your customer records.
Device recognised by IMEI or serial number.You type in the IMEI or serial number and ANANAS tells you whose device it is and how many times it has been in. The model fills in by itself.
Questions that fit your devices.Different ones for a coffee machine, a drill and a laptop. You set them up yourself.
PIN and unlock pattern encrypted.The customer draws the pattern with a finger, and after handover the code can delete itself.
Check-in receipt with a QR code,on A4 or a receipt printer, plus a label for the device.
PULP, Device step: the program recognised an iPhone 13 by its IMEI and shows this unit’s repair history, with the check-in card next to it – sample data
Five steps: customer, device, fault, terms, summary. The check-in card on the right fills in as you go.
Phone after scanning the code on the card: photos for job RMA/1714/2026/CZ at the Check-in stage, two sent photos of a laptop with a scratch marked and a message that they’re on the job – sample data
Photos at the counter: scan the code, two photos, “Send”. They are on the card.
Phone with the customer’s signature on the check-in receipt: signed with a finger, plus first and last name – sample data
The customer signs the check-in receipt with a finger and gets the printout straight away.
Repair card RMA/1725/2026/CZ as a window: status, work and documents, notes, fault, device, customer, deadline and tabs including Conversation with the customer – sample data
REPAIR CARD

The whole repair on one card.

What the customer reported, what you did, which parts went in, how long it took and what you agreed. Any technician opens the card and knows where things stand, even if they didn’t touch this repair yesterday.

Parts from stock and services from the price list,with the price for this model. An ordered part is set aside for this job.
Timer on the card.Working time is saved with the repair and goes into the technician’s settlement.
Quote for approval.Once sent, the items are locked, so the customer approves exactly what they received.
AI makes suggestions.A repair idea from the fault description, a draft message to the customer and a warning: “this device is back for the third time”.
Warranty claim linked to the first repair.You see straight away what was done and whether the warranty is still valid.
Card and report without item prices.If you like, the customer sees only the work done and the “Total incl. VAT” amount.

The customer writes in JUICE. You reply from the repair card.

The conversation with the customer and the parcel are on the card of the repair they belong to. Everyone in the shop sees what the customer was told and where their device is, without digging through emails and Messenger.

CUSTOMER CONVERSATION

Customer chat on the repair card.

The customer’s message from JUICE appears on the card. You reply in the same place, and next to it you have notes that one switch makes visible to the customer.

Repair card, Conversation with the customer tab: a message from the shop and a question from the customer, a reply field with the Notify by email option and Send a reminder – sample data
Notify by email.Tick it and the customer gets an email that a reply is waiting for them.
Customer hasn’t looked? Send them the link.The program shows when the customer hasn’t seen the conversation yet and sends them the JUICE link in one click.
AI writes a draft.The assistant suggests a message based on what’s on the card. You edit it and send it.
PARCEL ON THE CARD

The parcel at the top of the card.

You enter the tracking number on the repair card. The program checks the status with the carrier by itself, so you see the five stages of the parcel’s journey and so does the customer in JUICE.

Repair card with the parcel in transit at the top: stages from the customer to the shop, DHL tracking number, carrier scans, and Download label and Return to customer buttons – sample data
Tracking history updates by itself.Customer notifications work as usual, also for parcels on their way back to the customer.
Every scan with the time.Picked up, in transit, out for delivery, delivered. “Check now” if you don’t want to wait.
The return trip on the same card.After the repair you enter the return tracking number and the parcel is followed the same way.
PHOTO RECORDS · FROM COUNTER TO HANDOVER

A photo at every stage of the repair in 5 seconds.

At the counter, on the workbench and at handover you do the same thing: scan the code on the repair card and snap. The phone knows which stage the repair is at, so the photo goes into the “check-in”, “in repair” or “handover” group by itself. No cable, no app to install and no emailing photos to yourself.

A photo takes less time than typing a note, so technicians take them on every repair. And photos on a job earn a slice ;)

Repair card, Photos section: Take photo with phone and Add photo from computer buttons and a QR code valid for 12 hours – sample data
“Take a photo with your phone” on the repair card. The code is valid for 12 hours and also works for the customer’s signature.
Phone after scanning the code at check-in: job RMA/1714/2026/CZ, Check-in stage, with a choice of Equipment photos and Customer signature – sample data
1CHECK-INAt the counter, before the customer leaves.The casing from every side and every damage you talked about. With the same code the customer signs the check-in receipt.
Phone with photos for job RMA/1725/2026/CZ at the In repair stage: a sent photo of the board with the connector marked – sample data
2IN REPAIROn the workbench.What’s inside, what was replaced, what didn’t work. You show selected photos to the customer in JUICE.
Phone with photos for job RMA/1712/2026/LC at the Handover stage: a sent photo of the device with the repair card – sample data
3HANDOVERAt pickup.The condition of the device the customer collects, and next to it their “no objections” signature.
Customer says the scratch wasn’t there?The check-in photo has a date and time. If you share it, the customer sees it in JUICE from day one.
The customer sees only selected photos.By default photos are for the shop only. You show selected ones to the customer in JUICE, grouped: from check-in, from repair and from handover.
No location and no EXIF data.The phone shrinks the photo and removes GPS location and EXIF data by itself.
On the technician’s phone too.On the phone, “Take a photo” or “From gallery”. With no signal the photo waits in a queue and sends itself when the network is back.
Device handover window RMA/1712/2026/LC: amount due, payment and payment method, invoice and receipt buttons, a QR code for the collection signature with three steps and a choice of closing status – sample data
Phone after scanning the code: the customer chose I am collecting the device in working order, with no reservations, signed with a finger and entered her first and last name – sample data
DEVICE HANDOVER

Device handover with the customer’s signature on a phone.

You open “Device handover” and the QR code is already on the screen. You scan it with your phone, hand it to the customer, and they choose “no objections” or type comments and sign with a finger. If the customer comes back with “you gave it back damaged”, you have their signature with a date.

Closing on the phone or the computer.After the signature the phone asks whether to close the job on the phone or on the computer. The repair moves to “Collected by customer”.
The signed repair card goes by email.The customer has the document, and you have it on the repair card.
Payment and settlement in the same window.Amount due, amount paid and payment method. You issue the invoice in your accounting software – if you want it connected to ANANAS, tell us which one you use. The payment goes straight to the till.
The program reminds you about the signature.If you close without a handover signature, the window tells you that in a dispute it is your only proof the device left in working order.
Check it in the demo.The demo runs on sample data. You get access straight away.
JUICE · CUSTOMER SERVICE ZONE

Your customer’s command centre. On the computer and on the phone.

The customer gets a link by email or text and goes straight into their case, without creating an account. They see the repair stage, the parcel with the courier, the amount to pay, notes from the technician and the history of changes. They pay, write, download documents and report the next device. They do all of it themselves, and meanwhile you repair ;)

JUICE on a computer, My case tab: stage bar, device repaired, the DHL parcel’s route with carrier scans, amount due with a Pay button, notes from the shop and repair history – sample data
My case: stage, the parcel with every carrier scan, the amount with a “Pay” button, technician’s notes and history. At the top, the name of the person handling the repair, with phone and email.
Online payment.A “Pay” button next to the amount: by card via Stripe. The payment lands in the till by itself, and the customer gets a thank-you only once the payment gateway confirms the money.
Parcel tracking.Shipped, picked up, at the sorting centre, out for delivery, delivered. Every carrier scan with time and city, without searching emails for the tracking number.
Chat with the shop.The customer writes in the Messages tab and attaches a photo or a screenshot. You reply from the repair card. The whole conversation stays with that repair.
Documents.Check-in receipt, repair card and the other documents for the repair, all as PDF. A new document gets a red dot.
Photos from the repair.The customer sees photos marked “show to customer”, grouped: from check-in, from repair and from handover. The rest stays in the shop.
Repair archive and the customer’s devices.The current repair, all previous ones and every device of the customer with its history. They report the next repair or a warranty claim from here with one button.
JUICE, Messages tab: the shop writes that the device is ready, the customer asks about Saturday and paying by card, a reply field with an Attach button – sample data
Messages: one conversation per repair, with attachments.
JUICE, Documents tab: check-in receipt and repair card as PDFs marked NEW – sample data
Documents: every PDF in one click, new ones marked.
JUICE, Repairs tab: repairs in progress, all repairs, average repair time, a list with a warranty claim and an archived repair, and a request for another device – sample data
Repairs: the current warranty claim above the earlier repair of the same laptop, and next to it a request for another device.
JUICE on the customer’s phone: a quote awaiting approval with I accept and I do not accept buttons – sample data
Quote: “I accept” or “I don’t accept”.The decision is saved with the date and time.
An AI assistant with a name you choose.It answers straight away about status, parcel, amount, deadline and opening hours. It has no access to personal data or the lock code.
“Remind about my request”.The customer can nudge the shop from the portal, at most once every 6 hours.
Password and two-step login,if the customer wants it. If not, the link is enough.
Google review tile in JUICE: a counter of missing reviews, a QR code and a Leave a review button – sample data
Along the way JUICE asks happy customers for a Google review and shows how many you still need to reach your goal.
DROP AND PARCELS · MAIL-IN REPAIRS

Mail-in repairs with a form on your website.

You put the request form on your website. The customer chooses whether you send a courier or they bring the device in themselves. You enter the tracking number on the repair card and follow the parcel all the way to the customer’s door.

A form for your trade:your own field names, photos of the fault and GDPR consents with a date.
Tracking on the card:enter the number, and the history and customer notifications work as usual.
Five parcel stages,visible to you on the card and to the customer in JUICE.
Inspection on arrival:photos of the parcel’s condition, and the customer clicks “noted”. You have a record of the state the parcel arrived in.
Automatic closing after delivery.The parcel to the customer sits at the top of the card. After delivery the customer has until the end of the next business day to add comments in JUICE, then the settled repair closes by itself.
JUICE on a phone: a DHL parcel on its way to the shop with stages and the carrier’s last scan – sample data
MIX · TEAM CHAT

Team chat inside the program.

MIX is a chat for your staff: a company-wide channel, a channel for each location, groups (“Workshop”, “Counter and couriers”) and private conversations. Work talk stays in the company, even when someone changes phone or job.

MIX, the team chat: company-wide and location channels, groups, private conversations and a conversation on the Whole company channel about parcels, handovers and repairs – sample data
The “Whole company” channel: who booked the courier, what arrived in stock, who can help at the counter.
Files, photos, reactions and GIFs.Conversations and files stay in your database.
Sound for private messages and @mentions.Other messages wait with an unread counter.
Push to the phone.A chat message, a new job or an upcoming deadline rings on the technician’s phone.
Permanent history.The author can edit a message, but the previous version stays in the history.

Today at the location: who is working and how many repairs they have.

On the repairs dashboard you see the whole team: who is available, who is busy and who is away (from absences, the program calendar and Google). Next to each person, the number of repairs, the overdue ones and this month’s pineapples. You can see who should get the next repair.

Repairs dashboard, Today at the location bar: seven technicians with their number of repairs, overdue repairs, pineapples and availability status – sample data
A green dot means “available”. Working hours come from the calendar and absences.
NEW · NOTIFICATIONS

Everyone chooses what lands in their bell.

In the company Settings you choose which kinds of notifications are created at all. Next to each you see how many there were in the last 30 days. For new repairs you can keep only those reported by the customer: from the portal, the form or email. Each employee can also mute what they don’t need.

Switched off means never created.A switched-off kind takes no space in the bell, the counter or the phone.
Everyone sets their own.“What to show in the bell” in the bell or “My notifications” in the account menu. It covers phone notifications too, and the rest of the team keeps getting them.
Clean-up with one button.Mark old unread notifications as read for everyone at once.
REPAIRS ON THE PHONE

Technicians and managers have repairs on their phones.

On the phone ANANAS shows only what you need at the workbench and on the go. The technician sees their repairs and the card with big buttons, the manager sees the till, the backlog and the people. It runs in the browser, and you add it to your home screen like an app.

Technician’s phone: Ananas’s tip, pineapples, My month, Over-the-counter service and the My repairs list with statuses – sample data
Technician: my repairs and a hint at what will bring the most today.
Repair card on a phone: fault description, the customer’s phone number and four large buttons Take photo, Change status, Part or service, Note – sample data
A thumb-friendly card: photo, status, part, note.
Manager’s Today screen: till today, revenue, to be collected, open repairs and the What’s on fire list – sample data
Manager: the till and whatever is on fire.
Manager’s Today screen, People section: technicians with their number of repairs, percentage of the bonus threshold and pineapples, plus a leave request to approve – sample data
People, bonus thresholds and leave requests to decide on.
My repairs, ready ones and ones to take.Repairs without a technician have a “I’ll take it” button. Each one has markers: customer wrote, overdue, part arrived, quote accepted.
A thumb-friendly card.A photo straight from the camera to the card, status change, a part from the price list and stock, a note. Plus the timer, items and the customer conversation.
“Ready for pickup” with one button.The phone shows straight away whether the customer will get a message.
Notifications about things that need a response.Customer waiting for a reply, repair deadline passed, repair without a technician. Each one arrives once, and several at once come as one notification.
Day summary at a time you choose.Till, finished and checked-in repairs, backlog and leave requests. On a day with no activity it doesn’t come.
The company sets the thresholds and hours.Each manager can still switch them off for themselves. The locked screen doesn’t show the content of customer messages.

It’s a browser app (PWA), not a store app. On iPhone, notifications work once you add ANANAS to the home screen. The front desk works at a computer.

NEW · SLICES AND PINEAPPLES

We built an RPG quest your whole team plays at work. Perfectly legal, and it pays off for you.

Everyone in the company collects slices for things they should be doing in the program anyway: device photos, specific notes, messages to the customer, repairs done on time, a till balanced to the cent. 10 slices make one pineapple. Whoever collects the most pineapples in a month becomes the Pineapple King and wears a crown next to their name in the program.

You get a team that fills in the program carefully of its own accord. And a carefully filled-in program means fewer disputes with customers, fewer “what about my device” calls and a full history of every repair.

Full documentation of every repair.Photos, notes and fault descriptions are on the card, because each of them earns a slice. When a warranty claim comes in, you have something to show the customer.
The client knows what is going on.Messages to the customer and sent quotes earn slices, so the customer hears from you before they call.
Deadlines are met and old cases get closed.+2 for a repair ready on time, +3 for closing a case that has waited more than 14 days.
Warranty claims cost slices.A warranty claim on a repair takes away 5 slices, a reopened job 3. What counts is work done right the first time.
Clicking around won’t farm slices.A note needs at least 40 characters, and notes on one job earn a slice once a day.
A bonus for quality work.You can make the earnings bonus depend on a minimum number of pineapples a month.
Pineapples ranking for October 2026: technicians and the counter with their pineapples, slices towards the next one, how far they are from the bonus and a note on September’s King crown – sample data
A company-wide ranking. For each person: pineapples, slices to the next one and how far they are from the bonus. Last month’s King defends the crown.

What earns slices

FOR EVERYONE
Note on a jobAt least 40 characters. Once per job per day.
+1
Message to the clientA note visible to the client or a message in the conversation.
+1
Photos on a jobFrom a computer or by phone from the QR code.
+1
Well-described check-inFault description of at least 20 characters.
+1
REPAIRS
Quote sent to the customerFrom the repair card, for approval.
+1
Done before the deadlineBy the promised date at the latest.
+2
Old case closedA job finished after more than 14 days.
+3
Over-the-counter serviceA quick service at the counter, entered in the program.
+1
Warranty claim on a repairA minus for the technician who did the first repair.
−5
COUNTER, TILL AND IT
Repair handoverFor the person who handed over or shipped back the device.
+1
Tracking number enteredShipment tracking number added to the job.
+1
Cash register balancedCash matching to the cent when closing the day.
+2
Time entry with descriptionOn an IT ticket, with a description of at least 20 characters.
+1
ReopenedA closed job went back into work.
−3
My slices window for October 2026: a list of entries with date, reason and number of slices, e.g. a message to the customer and a repair ready before the deadline – sample data
Every slice leaves a trace.In “My slices” everyone sees when and what they got a point for, with the job number. When a slice is earned, the program shows a short message straight away, and the Pineapple King wears the crown on the staff list.The rules are built into the program and the same for everyone. The program counts, the company pays the bonus.
EARNINGS AND BONUSES

Technician earnings and bonus, calculated as you go.

ANANAS calculates each technician’s net earnings: repairs and walk-in services, excl. VAT, minus the cost of parts. You set the threshold and bonus rate for each person, and anything above the threshold counts proportionally. You can make the bonus depend on a minimum number of pineapples, so it reflects the quality of the work as well as turnover.

Over-the-counter service.Quick help or soldering at the counter without opening a job: what was done, the amount, the cost of parts. The payment goes to the till, the earnings to whoever did the work.
Over-the-counter service window: what was done, device, amount from the customer, cost of parts, payment method and technician earnings – sample data
My month.Technicians see how much they’ve earned, how far they are from the bonus threshold and what that means per day. At 9:05 they get a push to start the day, at 16:30 a summary of the day. Anyone who doesn’t want it switches it off.
My month window: earnings this month vs the bonus threshold, how much above it, walk-in services and pineapples – sample data
Ananas’s tip: what pays off most today.In “My month” there are three repairs that will bring the technician closest to the threshold today. Each shows the net amount after parts, the time based on earlier repairs and a short “why”: quote accepted, parts in stock, deadline coming up. The program picks the repairs and calculates the amounts, AI only writes the sentences. “I’ll take it” assigns an unassigned repair and never takes one away from anyone.

The program calculates the bonus, the company pays it. No customer data or fault descriptions go to the AI.

PACT · DOCUMENTS

Technical assessments, reports and repair quotes with your logo.

An insurer wants an assessment of a water-damaged phone, a customer gets a loan device for the duration of the repair, and with an expensive repair it’s worth giving them a choice. In PACT you do this from the repair card: AI prepares a draft from what’s already there, you correct it and send the PDF.

Technical assessment OT/26/2026 for the insurer: water-damaged iPhone 14 Pro, findings and conclusions – sample data
Technical assessment for the insurer: findings, conclusions and signature.
Report PR/67/2026 on handing over a loan device for the duration of the repair: phone and charger with serial number – sample data
Report on handing over a loan device for the duration of the repair.
Quote WYC/92/2026 as the customer sees it via the link: water-damaged MacBook Pro, option A board repair and option B new board – sample data
Repair quote in two options. The customer chooses via a link.
Assessments, reports and quotes with their own numbering.PDF with the location’s logo and details, with space for a signature. Everything goes into the customer’s record.
AI writes a draft, not the results.It suggests “Subject”, “Findings” and “Conclusions” from the repair card. Whatever it doesn’t know, it marks “[to be completed]”.
Quotes with options.Board repair or a new board, a used phone or a new one. The customer gets a link, picks an option and clicks accept.
A photo next to each item.The customer sees what they’re paying for, in the PDF and on the quote page. “Remind” sends a polite reminder about a pending quote.
SYRUP · MONEY

Till, revenue and net profit after parts costs.

The dashboard shows what came in today, what’s still to be collected and what’s left after the cost of parts. The tiles also show: handed over and unpaid, not collected for over 14 days, waiting for over 30 days. Click a tile and you get a list with exactly the same number.

Till day with a cash difference check.The opening balance comes from yesterday’s closing, and at closing you see any difference straight away.
Technician settlements.How much they repaired, how many hours and what that comes to per hour.
Buying and selling at the counter.Purchase agreement as a PDF.
Reminders about unpaid repairs.A repair handed over without payment reminds the person in charge of settlements every day.
SYRUP, till day: how much should be in the drawer, where the money came from, 30-day takings and the day’s transactions – sample data
Repair statistics, Technicians tab: completed repairs, value, net profit, cost of parts and each technician’s settlement per hour – sample data
REPAIR LIST AND STOCK

A repair list that shows the state of every job.

On the repair list you have the number with its status, time left to the deadline, the device, the fault, the customer, the technician and the payment state in one line. The queues “Nobody took it”, “No action for 5 days” and “Overdue” are one click away, and the scanner opens the card from the label.

Current repairs list: number with status, received, deadline with a time bar, device, fault and customer, rows in status colours – sample data
Repair list: “overdue” and “urgent” stand out at a glance.
Stock: quantities and parts records, quantity at each location, net price and supplier – sample data
Stock: quantities at every location, parts reserved for a job, transfers “in transit”. New goods go straight into stock, with a storage place and serial number.
Try it on sample repairs.Leave your email and you get access to the demo straight away.
Tutorial in the till: the Ananas mascot highlights the screen header and explains the till day in speech bubble 1 of 10 – sample data
TUTORIAL WITH ANANAS

A tutorial on every main screen.

New staff member on a screen for the first time? Ananas highlights the buttons, tabs and tiles one by one and explains in two sentences what they’re for. At the end it gives one “try it yourself”, for example: click the filter.

On every main screen.Repairs, repair card, check-in, till, stock, documents, calendar, statistics and more.
Shows up once per screen.Anyone who doesn’t want it clicks “Not now”. The question mark turns it back on.
In English, German and Polish,in the program and in the demo. On a computer, not on a phone.
LOCATION NETWORK AND PHONE

Several repair locations in one program.

A technician’s account sees the jobs of their own location, the owner sees everything. You view statistics, the till and lists for one location or for all of them at once.

Several locations, one program.Each location has its own till, stock and jobs. The switch at the top shows one location or all of them at once, and statistics put locations side by side.
Parts travel between locations.A transfer has an “in transit” state, so a part doesn’t sit in two stocks at once.
Passing a repair to another location.With the reason for the transfer saved in the history.
The technician’s phone.Scans the label with the camera, takes a photo, picks up a repair and gets a notification when the customer accepts the quote.
Scanner at the counter.Scan the code from the check-in receipt on any screen and the repair card opens straight away.
MIX, the team chat.Company channel, location channels and private conversations, in the same program.
MOVING IN

Already using another program? We’ll move you over.

We’ll move customers, devices and repair history from any popular program, as long as we get its database. Job numbering continues from your last number, and old, settled repairs don’t suddenly show up as debt.

Meanwhile you keep working on your old program as usual.

FITTED TO YOUR DEVICES

Questions, forms and printouts for the devices you repair.

You set up the check-in questions, the fields in the form on your website, statuses, text message content and printouts yourself, to suit what you repair. For a phone you ask for the lock code, for a coffee machine the cycle count and descaling.

Unusual line of work, or want someone to do it for you? We’ll set ANANAS up for your shop as part of onboarding.

Phones and tabletsIMEI, lock code and pattern, screen condition.
Computers and laptopsSystem password, data backup, charger included.
Coffee machinesCycle count, last descaling, water tank and milk container.
Power toolsBatteries, charger, case and manufacturer’s warranty.
TV and home appliancesSerial number, pick-up from the customer, device under warranty.
Consoles and electronicsControllers, cables, user account and casing condition.

The price depends only on the number of locations.

Technicians, customers in JUICE, repairs and photos are unlimited. Every plan has all the features.

Green

1 location
€29excl. VAT / month
yearly €23.20 excl. VAT / month (−20%)

Ripe

up to 6 locations
€59excl. VAT / month
yearly €47.20 excl. VAT / month (−20%)

Gold

up to 12 locations
€109excl. VAT / month
yearly €87.20 excl. VAT / month (−20%)
14 days free, on your own data.You fill in a short request and confirm it with the link in your email. We switch the trial on within one business day: the full program for two weeks with sample data, login details by email. Six “First steps” on the home screen walk you through the settings, and one button removes the samples. 3 days before the end we remind you about payment. After the trial the program switches to read-only and your data stays: pay and keep working.
Call: +48 780 014 330

More than 12 locations? Get in touch and we’ll work something out. Emails are included in the price; texts go via your own account with a provider from Poland.

FAQ

Questions you probably have

Your question isn’t here? Write or call. You’ll get an answer from someone who works with ANANAS every day.

Does the customer have to create an account in JUICE?

No. They get a link by email or text and see their repair straight away. They can turn on a password and two-step login themselves if they want.

I repair coffee machines, not phones. Is this for me?

Yes. You set up check-in questions, the website form, statuses, printouts and messages for your devices. And if you prefer, we’ll prepare it for you as part of onboarding.

Which couriers does it work with?

Enter the tracking number on the repair card – the tracking history and customer notifications work as usual. We can also connect your courier, so you book shipments straight from the program. Tell us which one you use.

Does ANANAS issue invoices?

Today you issue invoices in your accounting software, and in ANANAS you record what has been paid and settled for each repair. We can connect ANANAS to your invoicing software so invoices are issued from the repair card – tell us which one you use.

How does the customer pay online?

In JUICE, by card via Stripe. The payment goes to the till and to the repair settlement automatically. Using a different payment provider? Tell us – we can connect it.

How do the bonus and pineapples work?

The program calculates each technician’s net earnings: repairs and walk-in services excl. VAT, minus parts. You set the threshold and rate for each person, and you can make the bonus depend on a minimum number of pineapples for good work. The program counts, the company pays.

I have several locations.

The plan counts locations. Each has its own till, stock and jobs, and you see them all at once or each one separately.

What about customers’ lock codes?

PINs and patterns are encrypted with a key kept outside the database and can be deleted automatically after handover. Each company has a separate database.

Is ANANAS available in English and German?

Yes. Screens, the client portal, emails, texts and printouts come in Polish, English and German. The German version has German intake terms and 19% and 7% VAT rates. Texts your team writes and AI answers stay in the language they were written in.

Can I see how it works first?

Yes. Leave your email in the form at the bottom of the page and you can click through the Repairs demo straight away, with sample data: two locations, a team, till, stock, shipments, warranty claims and documents. The data resets every night. Want to try it on your own data? Write or call and we’ll set up a 14-day trial for you.

Do you also look after other companies’ IT? See ANANAS for IT companies.

See the demo.

Leave your name, email and company name, and you’ll get access to ANANAS with sample data straight away.

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