Infrastructure and incident monitoring for NIS2. Without a million-euro SOC.

ANANAS watches servers, networks, backups and workstations across all your clients, from small businesses to public bodies. Zabbix, ESET and Wazuh detect, and you get the point: what happened, where and what to do about it. You react right away, you can even cut an infected computer off the network, and every incident has an owner, a history and a trail in the log. Full control over what happens at your client’s, and the documentation an NIS2 auditor will ask for ;)

Meet the crew in shades.

Every part of ANANAS has its own name, so everyone in the office knows what you mean: “send it through PACT”, “the client has it in JUICE”, “ping me on MIX”.

A board for the office TV. The Now, Security and Day screens rotate on their own, and the frame takes the colour of the worst alert.

Monitoring · Zabbix problems

Under every alert there’s one sentence: what’s going on and where to look. Take it, fix it or dismiss it, and any alert turns into a ticket in one click.

Know who is guessing passwords on your client’s server.

Wazuh reads the logs of your clients’ computers and servers: sign-ins, new admin accounts, services and protection being switched off. ANANAS turns that into a list of cases with a technician and a status, scores every machine against CIS recommendations and shows known holes in installed software. The Security screen gives you an overview, cases, agents, vulnerabilities and logs, and every workstation shows its own score.

The monitoring and incident handling an NIS2 auditor will ask about.

NIS2 expects someone to watch the infrastructure, respond to incidents and be able to prove it. With ANANAS you do it for your clients as a service, from small businesses to public bodies. You have full control over what happens on their networks, and documentation that builds itself from everyday work.

With ANANAS, every site visit pays off.

The technician arrives at the client, taps “Quick service”, picks the company and the clock is already running. On site they note what they did and add photos from the phone, and the service report builds itself from that. The client signs it on the phone screen and that's it. Nobody retypes anything in the office in the evening.

Before they even get there, they tap “Navigate”. The map takes them to the address while ANANAS logs the trip: minutes and kilometres. On arrival, one tap on “I'm on site” and the work time starts. Finally you know what a visit really costs you, not just how long the job took. If you want, the program will also tell you when someone's drive takes suspiciously long.

Quick remote sessions don’t slip away either. After an AnyDesk session ANANAS opens a ticket by itself with the client, computer, technician and time worked, and the technician adds one sentence on what they did. Several sessions with the same client merge into one case.

Every hour goes straight to billing at that client's rate, separately for on-site, remote and workshop work. No more visits that went unbilled because nobody felt like filling in the paperwork ;)

Which cable goes to accounting? Check it in ANANAS.

Type the number from the sticker on the computer and you have everything: specs, OS, antivirus, IP address, who sits at it and whether it's online right now. From the same card you connect to the person reporting the problem in one click, via AnyDesk, TeamViewer or RDP. No digging for IDs in your notes, no jumping between programs mid-job.

Switches, routers, printers, cameras, UPS units and racks get their own cards too, with ports, VLANs, PoE and what they're plugged into. From that data ANANAS draws the first version of the client's network map. The map shows IP addresses and which device responds, and names and addresses come straight from the inventory, so the drawing won't drift away from reality in six months. Click a device to open its card, and print the whole map on a single page.

And the documentation a NIS2 auditor will ask for builds up as a side effect of everyday work.

Records that don't get overgrown.

The program finds entries no monitoring has ever seen, computers that have been silent for a long time and duplicated workstations. You retire them with one click, and if one turns out to be alive, it comes back on its own when ESET, Zabbix, Wazuh or AnyDesk sees it again. Nothing gets deleted.

Data from ESET, Zabbix, Wazuh and AnyDesk add up to one computer card, and the technician's manual decision beats the automation.

Happy clients don't leave reviews. Unless you remind them.

You know the drill. You do a solid job, the client says thanks, and that's it. Out of a hundred happy people, maybe one goes to Google and writes something. But let one thing go wrong once, and a review shows up that same day, and probably not just one.

That's why ANANAS reminds them for you. Your clients' staff see a QR code to your Google Business profile in JUICE, along with a counter of how many reviews you still need to hit your goal. The strongest nudge comes right after they confirm a service report, the moment they've just seen the job is done. The counter checks your review count in Google by itself, and you set the goal and the deadline.

Team decisions don't get lost in WhatsApp any more.

MIX is the chat inside ANANAS for the whole crew: a company channel, a channel for every branch, groups and private conversations. The technician in the field asks, the office answers, and it all happens in the same program you already work in. Drop in photos and files, add a GIF, tag someone with @ and they see it right away.

The history stays in the company, not on your employees' private phones. Anyone who's not part of a conversation can't see its messages or files.

What slices are for in the IT Panel

The rules are built into the program and the same for everyone. In “My slices” everyone sees when and why they got a point. The program counts, and you decide how to reward the king.

You look at it all day, so pick how it looks.

ANANAS has three themes, and you switch between them with one click in the header. Alerts and statuses are equally easy to spot in each. Themes work on the phone too. The screenshots show the same screens in every theme: the ticket list, client backups and a technician's job list on the phone.

Your client contract comes out of ANANAS too.

Company details, workstations, locations and the list of systems you have access to are already on the client card. The contract pulls them from there, so you don't retype anything from an old Word file. You choose the document type: an IT support agreement, an infrastructure monitoring agreement, or a standalone data processing agreement for clients whose main contract you signed years ago.

You type the subscription fee, response time and notice period into fields, and the program places them in the text. Anything you haven't agreed yet prints as a dotted line to fill in by hand. Once signed, the contract goes into the client's records in one click. You also get a GDPR Article 30 record of processing activities for all clients at once, or an extract for one company, ready for an auditor. All the paperwork of IT support lives in one program.

The built-in templates follow Polish law and are a starting point, not legal advice. Review them once with your lawyer, or save your own template and reuse it.

Subscription and ticket invoices, issued from ANANAS.

Every month the program collects the subscription fees from all contracts: company, contract number, net and gross amount. Select them, click “Issue selected” and the invoices are created in Fakturownia or Subiekt GT (InsERT GT), the Polish accounting systems ANANAS works with. Using different software? Tell us which one – we can connect it. Paid tickets outside the subscription wait on the “To invoice” list until someone invoices them.

AI writes the paperwork. You just check it and click.

Plug in whichever model you like: Claude, any model via OpenRouter, or your own model running on your server through Ollama or LM Studio. Every feature is switched on separately, and each one can use a different model, for example a stronger one for quotes and a cheaper one for alerts.

AI never sends anything on its own. It suggests, you approve. Clients' personal data is stripped out before anything goes to a model outside your company, and every request is logged, with a daily limit.

All your systems in one ANANAS.

ANANAS doesn’t make you switch tools. Connect ESET, Zabbix, Wazuh, AnyDesk and Duplicati backups, and the program pulls in computers, alerts, log events and backup results by itself. Invoices go to Fakturownia or Subiekt GT and text messages through SMSAPI or SerwerSMS (Polish services; tell us if you use different ones – we can connect them), and Google Calendar events show up in the program’s calendar. Client emails can turn into tickets on their own, and important alerts can go to Teams.

Plug in any AI you like: Claude, models via OpenRouter, or your own model on your own server. In that last case, no client data leaves your company.

A security tool that isn't full of holes itself.

It costs less than the site visits you're losing today.

You only pay for the number of technicians. Companies, workstations, clients in the portal and integrations are unlimited. Every plan has every feature, the only difference is team size.

ANANAS was built by an IT company that had had enough of everyday IT support headaches.

Serwis24 has been supporting businesses and repairing hardware for years. In that time we went through several programs, and each one taught us something, mostly what’s missing in everyday work: service reports retyped in the evening, tickets lost in email, alerts we hear about from the client, and ten clicks where one would do.

ANANAS is the answer to those years. We polished every screen to waste as little time as possible: the most common things take one click, the program suggests what comes next, and it never makes you type the same thing twice. It’s there to help you work, not to add paperwork, so you deal with clients and hardware, not with the software.

We use it every day: our field technicians, our office and our clients. Every feature exists because we needed it ourselves, and we keep improving each one until it stops being annoying ;)

Try the demo.

Leave your name, email and company, and you get instant access to ANANAS with sample data. You click around the real program, not a slideshow.